Frequently Asked Questions

Find answers to common questions about SoftBlinks Talk

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General

Basic questions about SoftBlinks Talk

Pricing

Questions about plans and billing

Features

How to use specific features

Security

Security and privacy questions

Technical

Technical support and setup

Billing

Payment and subscription questions

What is SoftBlinks Talk?
SoftBlinks Talk is a comprehensive business communication platform that provides instant messaging, video calls, file sharing, and collaboration tools for modern teams. It's designed to be secure, scalable, and easy to use.
How is SoftBlinks Talk different from other platforms?
SoftBlinks Talk offers military-grade security, unique features like burnout messages and broadcast capabilities, AI-powered tools, and complete data ownership. Unlike other platforms, we don't share your data with third parties.
Is there a free trial available?
Yes, we offer a 14-day free trial for all plans. No credit card required to get started. You can explore all features and see how SoftBlinks Talk fits your team's needs.
What are the pricing plans?
We offer three main plans: Starter ($5/user/month), Professional ($15/user/month), and Enterprise ($35/user/month). Each plan includes different features and storage limits. See our pricing page for detailed comparisons.
Can I change plans anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences. You can also pause your subscription if needed.
Do you offer discounts for annual billing?
Yes, we offer a 20% discount for annual billing. This applies to all plans and can result in significant savings for your organization.
What unique features does SoftBlinks Talk offer?
Our unique features include burnout messages (self-destructing), broadcast messaging, read receipts, guest access, code collaboration, self messages, smart filters, and message recall. We also offer AI-powered features for Enterprise customers.
Can I integrate with other tools?
Yes, SoftBlinks Talk offers API integration and supports SSO (Single Sign-On) with popular identity providers. We also provide webhooks for real-time data synchronization with your existing systems.
Is there a mobile app?
Yes, we have mobile apps for both iOS and Android. The apps provide full functionality including messaging, video calls, file sharing, and offline access to your files.
How secure is SoftBlinks Talk?
SoftBlinks Talk uses military-grade security with end-to-end encryption for all communications. We offer intrusion detection, prevention systems, and complete audit trails. Your data is never shared with third parties.
Is my data encrypted?
Yes, all data is encrypted both in transit and at rest. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Messages, calls, and files are all end-to-end encrypted.
Do you comply with data protection regulations?
Yes, we are SOC 2 Type II certified and comply with GDPR, CCPA, and other major data protection regulations. We provide data processing agreements and can help with compliance requirements.
What are the system requirements?
SoftBlinks Talk works on all modern browsers and operating systems. For desktop apps, we support Windows 10+, macOS 10.15+, and Linux. Mobile apps require iOS 12+ or Android 8+.
How do I set up my team?
Setting up your team is easy. You can invite users via email, import from CSV, or integrate with your existing directory service. Our setup wizard guides you through the process step by step.
Can I migrate from other platforms?
Yes, we provide migration tools for popular platforms like Slack, Microsoft Teams, and others. Our support team can help you migrate your data, users, and settings seamlessly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for annual plans. Enterprise customers can also pay via invoice. All payments are processed securely through our PCI-compliant payment system.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. Your account will remain active until the end of your current billing period. We don't charge cancellation fees.
Do you offer refunds?
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 30 days, we'll provide a full refund, no questions asked.

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Email Support

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support@softblinks.com

Phone Support

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+1 (555) 123-4567

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Documentation

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